Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Princess Hair Shop and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Princess Hair Shop believes that customer conduct violates applicable law or is harmful to the interests of Princess Hair Shop and its subsidiaries.



  • Shipping & Delivery

  • At this time, Princess Hair Shop ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Princess Hair Shop ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • International

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Princess Hair Shop is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Return Policy
  • Princess Hair Shop Guarantee
     
    Since we have thoroughly tested and inspected our product before it leaves our shop, we are sure that our hair is fit for Royalty! We are sure that you will LOVE your new Princess Hair Investment. In the case that you do not, we gladly offer a money back guarantee. Up to seven days after you have received your hair, you may return it for a full refund.  Please contact us immediately to discuss your concerns. We will then, at the discretion of our Staff, authorize your return with mailing suggestions and/or instructions. Unless we have made an error on your order, you will be responsible for shipping the items back to us. It is highly recommended that you ship your package with insurance to protect your investment.  Using USPS, insurance fees are nominal. In order for you to receive your refund or store credit, the hair will have to be in it's original state and it's original packaging. The hair must not be washed, combed or brushed and in its original unaltered weft bindings. The hair must not be cut, colored, or altered in any way. Once we have received your return and confirm  it's original state mentioned, we will then process your return or exchange in a timely manner. If an exchange is honored, you will be responsible for the new shipping fees incurred. Store credits will be valid for one calendar year from the date of it's issuance.
     
    If you have any issues, concerns, or questions regarding your purchase or future purchase, we welcome you to contact us so that we can promptly resolove your issue for you. We strive to make your entire Princess Hair experience like Royalty.
     
    You can contact us easily
    by phone: (855) 544-Hair(4247)
     

    You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Princess Hair Shop reserves the right to change its payment procedures at any time without prior notice to you.